Return & Refund Policy
At Elvian, eligible products can be returned within 7 days of delivery, subject to the conditions below.
7-Day Return Policy
Customers may request a return within 7 days from the date of delivery.
Return requests submitted after the applicable return period may not be accepted.
Return Eligibility
To be eligible for a return:
- The request must be submitted within 7 days of delivery.
- The product must meet the applicable return conditions.
- The product should be in its original packaging where required.
- The product should not be damaged due to misuse or improper handling.
- Proof of purchase/order details may be required.
Hygiene & Product-Specific Restrictions
For hygiene-sensitive products, returns may be restricted where the product has been opened, used, or otherwise made unsuitable for resale, subject to applicable law.
The specific return eligibility of a product may be mentioned on its product page or communicated by customer support.
Damaged or Incorrect Product
If you receive:
- A damaged product
- A wrong product
- A missing item
- A product with a manufacturing issue
please contact us as soon as possible with your order details and supporting photographs/videos where requested.
We will review the claim and determine the appropriate resolution.
Return Process
To request a return:
- Contact Elvian customer support.
- Provide your Order ID.
- Explain the reason for the return.
- Provide photographs or other information if requested.
- Wait for return approval and instructions.
- Return/pickup the product according to the instructions provided.
Refund Process
Once an eligible return or cancellation is approved and processed, the applicable refund will be initiated to the original payment method, subject to the payment provider’s processing timelines.
Razorpay’s documentation notes that refunds are initiated by the merchant/business rather than Razorpay itself.
Cancellation
Customers may request cancellation before the order is dispatched.
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process.
If an order is cancelled successfully, the eligible refund will be processed according to the applicable payment and refund process.
Non-Eligible Returns
A return may not be accepted where:
- The return period has expired
- The product has been damaged through misuse
- The product is missing parts/accessories
- The product has been altered or tampered with
- The product does not meet applicable hygiene/return requirements
Refund Timing
After Elvian approves and processes a refund, the amount may take additional time to appear in the customer’s account depending on the bank, card issuer, UPI provider, or payment service provider.
Contact for Returns & Refunds
Elvian
Surat, Gujarat, India
Email: elviantoy22@gmail.com