Shipping & Delivery Policy
At Elvian, we aim to process and deliver your orders safely and efficiently.
Order Processing
Orders are generally processed after successful payment confirmation.
Processing time may vary depending on product availability, order volume, weekends, public holidays, or other operational circumstances.
Shipping Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Full name
- House/Flat number
- Street/locality
- City
- State
- PIN code
- Contact number
Elvian is not responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.
Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before the customer completes the purchase.
Estimated Delivery
Delivery timelines may vary depending on:
- Customer location
- Courier availability
- Product availability
- Weather conditions
- Public holidays
- Logistics disruptions
The estimated delivery date shown during checkout or order communication is an estimate and not an absolute guarantee.
Order Tracking
Where tracking is available, customers may receive tracking information through email, SMS, or other available communication methods.
Delivery Delays
Occasionally, delivery may be delayed due to circumstances beyond our reasonable control, including courier disruptions, severe weather, transportation issues, public holidays, or other unforeseen events.
Failed Delivery
If delivery cannot be completed because the customer is unavailable or the address/contact information is incorrect, additional delivery attempts or charges may apply depending on the courier’s policy.
Damaged or Incorrect Order
If you receive a damaged, incorrect, or incomplete order, please contact our customer support as soon as possible with your:
- Order ID
- Description of the issue
- Relevant photographs/videos, if requested
We will review the issue and provide an appropriate resolution according to our Return & Refund Policy.
Packaging
Orders may be packaged securely to protect the products during transportation.
Contact
For shipping-related questions:
Elvian
Surat, Gujarat, India
Email: elviantoy22@gmail.com